Return and Exchange Policy

Return & Refund Policy

At StrideX, we strive to provide high-quality products and customer satisfaction. If you are not fully satisfied with your purchase, please review our return and refund policy.

1. Eligibility for Returns

• Items must be returned within 7 days of delivery.
• Items must be unused, unwashed, and in their original condition with tags and packaging intact.
• Returns are not accepted for discounted or sale items unless the product is defective or incorrect.

2. Return Process

• To initiate a return, contact us at [stridex.sarib@gmail.com****************] with your order number and reason for return.
• Once your return is approved, we will provide return shipping instructions.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refunds

• Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
• Approved refunds will be processed within 5-7 business days to the original payment method.
• Shipping charges are non-refundable unless the return is due to an error on our part.

4. Exchanges

• We only replace items if they are defective or damaged.
• If you need an exchange, contact us at [stridex.sarib@gmail.com] and provide details of the issue.

5. Non-Returnable Items

• Worn, washed, or altered items.
• Items without original tags and packaging.
• Discounted or clearance items (unless defective or incorrect).

6. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos of the product.
• We will arrange a replacement or refund at no additional cost to you.

7. Changes to Return Policy

• StrideX reserves the right to update or modify this return policy at any time.
• Any changes will be posted on this page.

For any return-related inquiries, contact us at [stridex.sarib@gmail.com]

Thank you for shopping with StrideX!